A 99.9% Server Uptime
The main advantage of building your very own web hosting system is that you do not need to be worried about compatibility issues – you set up a particular set of software tools in such a manner so as to be compatible with a particular set of hardware parts. The outcome is something significantly more solid and reliable, because there are much less potential chances of failure. We’ve set up our cloud hosting platform atop tried and tested hardware parts in addition to a seriously tweaked version of SELinux in an attempt to set up a very secure home for all your websites.
For this reason, with all our web hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s important to also build your own network architecture. This is why we set up a custom internal network in each one of our datacenters. Based on top–drawer Juniper routers and switches, our internal network allows for incredibly fast data transfer speeds and is completely redundant.
Hence, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, irrespective of which hosting service you have chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not content with our services, or if you think that they are inadequate, or if you decide that you require a VPS servers instead of a cloud hosting plan – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain total control of your domain names even when you cancel your web hosting account with us.
24/7 Technical Support
We’ve cautiously handpicked each single member of our 24x7 support department to make sure that we can provide the very best support you can get. Each one of our technical support engineers has lots of years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Plus, they’re available 24–7 – you can contact them at any moment and they’ll respond as fast as possible.
Their average support ticket response time is just 20 minutes, while with other web hosting firms you need to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to within one hour.