Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Time Guarantee

  • We provide a one–hour response warranty for any support ticket or e–mail that you send to the customer service team. We’ll rapidly respond to all general questions and forward right away the case to our system administrators in case additional assistance is required. If you make use of the Managed Services package, we’ll complete any of the included services at a time that has been discussed with you upfront.

  • Top quality support service
  • An Exceptional Client Care Service

  • We will be available to you 24x7 to respond to any enquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need assistance with server management tasks, you can take a look at our Managed Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel was installed by default for every dedicated server. Among its functions is a rather convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions that demonstrate all the tasks that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Hosting Control Panel section.