Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from one place, which is why we have integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will allow you to manage the communication with our technical support team together with your websites, which goes to say that you won’t have to remember an additional user name for another system. You will be able to post a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. Additionally, you can search through older tickets using a smart search option or check relevant help articles, which contain solutions to commonly experienced issues. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to assist you.