There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you opt for is a support ticket system. It is the easiest channel of correspondence for a number of reasons. In the event that no help desk team representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always hit home. In addition, you can copy/paste large pieces of information without having to worry about printing mistakes, and if a specific problem needs more time to be resolved or a number of replies need to be exchanged, all the information will be in one location, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting company is that they are often separate from the hosting platform, so if you have to provide information or to adhere to guidelines, you’ll need to use no less than 2 different accounts and this number may rise in case you’d like to administer multiple domains. Furthermore, lots of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more convenient to manage everything from one place, which is why we have integrated a trouble ticket system into the in-house created Hepsia hosting Control Panel, which is available with every single semi-dedicated server package. This will allow you to manage the communication with our technical support team together with your websites, which goes to say that you won’t have to remember an additional user name for another system. You will be able to post a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. Additionally, you can search through older tickets using a smart search option or check relevant help articles, which contain solutions to commonly experienced issues. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to assist you.