A live chat is a real-time method of communication between a hosting company's support team and its customers. It's a very efficient way to get some info about the website hosting services or have some issue resolved because you are talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the reduced chance of errors at the time you exchange data like usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the agent examines the issue involved. What's more, you're able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the telephone costs that you'll need to pay in case you are calling to another country.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our potential and active clients. In case you are looking for a new web hosting account, you can chat in real time to one of our agents and receive more details about our semi-dedicated servers so that you can select the optimal plan for your sites. In the event that you already have an account with us, we'll assist you timely with billing, general and first-level technicalissues. Even though in some instances you'll need to open a support ticket as there're situations that cannot be resolved on the live chat, we will assist you with various basic tasks, for instance installing an email account in an email client or redirecting one domain to another one. Thus, you will enjoy timely support and you will save a long time.