If you ever encounter a problem with your website and are incapable of taking care of it on your own, ask the respective web hosting provider’s client care team to assist you to bring the website back online. A prompt solution would be the best-case scenario, but lots of hosting companies answer within twenty four hours and even more, all the more so if you’re dealing with a reseller. Even if the problem can be quickly fixed, your website may not function correctly or may not be accessible whatsoever for an extended period, so you may lose prospective clients since it’s quite unlikely that anybody would be dying to go back to a faulty website. Having said that, you should make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a well-timed fashion. If a web app update doesn’t go as planned or if you delete something accidentally, for example, the site should be restored swiftly in order to avoid lengthened downtime.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a ticket via your web hosting Control Panel or send an email associated with your semi-dedicated server, you’ll get a response within one hour max. You can contact us whenever you want with regards to general, billing or technical issues and considering that we are available to you 24/7/365, you’ll invariably receive support in a timely fashion. Based on the particular issue or question, we will give you more information, sort out the complication if it’s been caused by something within our reach or instruct you on how to proceed in case you have to modify a given setting for a web application that we can’t access. You can forget about waiting for a whole day for each and every reply. Actually, in the majority of cases we reply to tickets and emails within 20-25 minutes max.